Trouble completing a payment or seeing a failed transaction?
My payment failed but amount was not charged
I was charged twice for one order
Which payment methods are supported?
Refund Questions
Questions about cancellations and eligibility for refunds.
Can I get a refund on a gift card?
How long do refunds take to process?
What if I entered the wrong amount?
Gift Card Delivery
Help with receiving or redeeming your gift card code.
I haven't received my gift card code
How do I redeem my gift card?
Can I resend my gift card email?
Frequently Asked Questions
If a payment fails, no amount is deducted from your account. If you do notice a deduction for a failed order, it will be automatically reversed by your bank within 5-7 business days.
First, check your spam or promotions folder. If you still can't find it after 15 minutes, contact our support team with your Order ID and we'll resend it immediately.
Since gift cards are delivered instantly and digitally, orders cannot be cancelled once the code has been issued. Please review our Refund Policy for full details.
No. Walletly supports guest checkout, so you can buy a gift card with just your name, email, and shipping/contact details — no account creation required.
Still need help?
Our support team typically responds within a few hours.